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Have Questions?

Can you handle the entire process?

Of course! We smoothly manage your project from the initial idea to the final publication. We take care of writing, visuals, animation, voiceover, editing, sound, branding, and more. You can participate as much as you like or let us handle everything. We'll make sure your content is perfect for any platform that supports videos.

How long do projects take?

Our production capabilities enable quick turnarounds without compromising on quality. After an initial call to sync up on our visions, we will establish clear expectations for the project's timeline and keep you informed at every significant step.

What does the onboarding process look like?

Once you subscribe to our free trial, you will receive an email within a few minutes containing two essential links. The first link directs you to our production platform where you can submit requests, and the second link takes you to your customer portal to manage your subscription.

Are there any refunds if I don't like the service?

If your dedicated team started work on your designs or videos before you decide to cancel, you won't be eligible for a refund.

Will I have the working files? What about ownership of the work?

Absolutely, you'll receive the working files, and you'll own all the intellectual property created.

Do you offer quarterly or annual payments?

Yes, we provide both quarterly and yearly payments for a 5% and 10% added discount.

What does Unlimited Videos, Reviews and Users mean?

Once you're onboarded to our online production platform, you'll get access to a dedicated creative team of award-winning digital artists. Our innovative approach allows you to request as many videos as you like. Your dedicated team will work on them one at a time and deliver to you every 48 hours. You can request as many reviews as you like for as long as you like. We allow access to our production platform to unlimited users, meaning you can invite your whole team to participate in the request and review process. This makes the process not only extremely efficient but also very collaborative in nature. Everyone on your team can log in and know the status of each individual project.

Do you sign non-disclosure agreements?

Absolutely, your privacy matters to us. We can offer you our standard Non-Disclosure Agreement (NDA), or you are welcome to provide your own.

How hard is it to cancel a subscription?

Not hard at all, we keep things simple: no documentation or extensive process is involved and you can cancel at any point in time. Just log in to your Moonb account and you can cancel with just a few clicks. Need a hand with this? No worries. You can request assistance via email or directly to your Dedicated Team.